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Department of Public Works

Digital Services During COVID-19

The Department of Public Works provides essential services to the City of Green Bay, even during times of crisis or increased public health and safety precautions within our area. This web page is designed in an effort to provide the same essential services to both residents and contractors during the COVID-19 situation, while limiting the amount of person-to-person contact. This is for the safety and well-being of both the community and City employees.

Public Works Digital Counter Services

Excavation & Obstruction Permits
Reserve Parking Meter Hoods
Order a Trash or Recycle Cart
Pay a Parking Citation OnlineContest a Parking Citation

See the tabs at the bottom of this page for links and documents related to our Digital Counter Services.

Contact Information

The Department of Public Works remains available by phone and email using the following contact information:

Monday - Thursday
7:30 am - 5:00 pm
7:30 a.m. - 11:30 a.m.
(Summer Hours)
(920) 448-3100
Monday - Thursday
7:30 am - 5:00 pm
7:30 a.m. - 11:30 a.m.
(Summer Hours)
(920) 448-3535
Monday - Thursday
7:30 am - 5:00 pm
7:30 a.m. - 11:30 a.m.
(Summer Hours)
(920) 448-3431

DPW asks that if you do not get through on your first call, rather than continuously trying to call back, please leave a voice message on our answering service with your name, address, and contact phone number. We will return calls in the order they are received.

Request for Service Website

The Request for Service website is still available to residents wishing to report potholes, missed garbage or recycle collection, traffic signal timing issues, and more.

  1. engineering
  2. operations
  3. parking

Obstruction and Excavation Permits

The Department of Public Works is still requiring and issuing necessary permits required for construction projects within the City of Green Bay right-of-way. During the COVID-19 situation, we are offering these permits online for contractors.

Important Note: all contractors must still have appropriate bond and insurance information on file with the City’s Risk Management Department before an excavation permit will be issued.

Beginning after Memorial Day May 25, 2020, the City of Green Bay, including the Public Works Department, will be operating under summer hours. These hours are Monday through Thursday from 7:30 a.m. to 5:00 p.m. and Fridays from 7:30 a.m. to 11:30 a.m. These summer hours end after Labor Day September 7, 2020 and our normal business hours will resume. City Hall remains closed for the time being. Our “virtual doors” will be closed on Monday, May 25 in observance of Memorial Day and closed on Friday, July 3rd in observance of Independence Day.

With regard to permit submissions, our 3 business day review period remains in place. Please submit permits with enough lead time knowing that our “virtual” doors close at 11:30 a.m. on Friday afternoons in the summer.

Updated Procedure Beginning May 6, 2020

Click here to read the letter of instructions for the updated procedure.

Only fill out ONE of the following forms, never both. By filling out the Excavation Permit Request Form, DPW staff will know that you need both an excavation and obstruction permit. By filling out the Obstruction Permit Request Form, DPW staff will know that you only need an obstruction permit.

  • City Right-of-Way Excavation Permit Request FormThis would be if you are digging in the City right-of-way, which is anything from the back of the sidewalk out into the street. Do not fill out any other form.
    • Examples include: removing sidewalk and grassy terrace to fix a sewer lateral, removing an existing driveway apron in order to pour a new driveway apron, and excavating in the grassy terrace to access a water lateral.
  • City Right-of-Way Obstruction Permit Request FormThis would be if you need to obstruct in the City right-of-way and will not be doing any digging or excavating. Do not fill out any other form.
    • Examples include: doing excavation in the private yard but still need to have equipment on th sidewalk, have a crane or lift parked in a parking lane on a City street, and any other work that requires obstructing the City right-of-way without doing any excavation or digging.

Please note that you will be signing electronically by typing your name and agreeing to a disclaimer. Your permit request is then written and reviewed by DPW staff. If approved, you will receive an email with a link to an online public folder to download your approved permits.

Please allow 3 full business days for the processing of permits. Permit requests are reviewed and processed in the order they are received. Do not submit permit requests the day of or the day before you plan to begin work. Your work may not begin until you receive your approved permit(s) back from the Department of Public Works.

Concrete/Sidewalk Builders License

Please call the Department of Public Works at (920) 448-3100 for an appointment and questions regarding applications for Concrete/Sidewalk Builders Licenses.

Drop Box Locations at City Hall