Health Insurance

UMR is the health plan administrator for the City of Green Bay and can assist you with questions, including:

  • Is my provider in-network?
  • How do I read my Explanation of Benefits (EOB)?
  • How do I get a new ID card?
  • Is a precertification or preauthorization required for my procedure/appointment?

UW is Contracted with United Health Care Choice Plus Network

You and your family members enrolled in the City’s health plan can access University of Wisconsin Hospital and Clinics and the charges will be allowed at the in-network benefit level.  If you have a dependent attending UW Madison, please let them know they have a local in-network provider.

UMR - Health Plan Administrator

Phone: 1-800-826-9781 (View Instructions)
Visit the UMR Website.

OptumHealth Care Solutions - Organ Transplant Carrier

Phone: 1-877-801-3507

Health Insurance Documents

  1. 2020 City of Green Bay Benefit Booklet (PDF)
  2. How to Read Your Explanation of Benefits (EOB) (PDF)
  3. Online Services Member Guide (PDF)
  4. UMR Claim form for Telehealth Visits (PDF)
  5. UMR COVID-19 Customer FAQ (PDF)

Summary Plan Descriptions (SPDs)

  1. UMR Health Benefit Summary Plan Description- PPO Active Employees (PDF)
  2. UMR Health Benefits Summary Plan Description - HDHP Active Employees (PDF)
  3. UMR Health Benefit Summary Plan Description-Retirees (PDF)
  4. Summary of Benefits and Coverage-Active Employees (PDF)

Organ & Tissue Transplant Documents

  1. Organ and Tissue Transplant Certificate of Coverage (PDF)
  2. Organ and Tissue Transplant Policy (PDF)