Service Standards
1. Land Uses Served By Transit System
Bus routes are considered to serve given land uses when the bus provides access to within one-quarter mile of the land use to be served unless otherwise specifically defined. As it may be economically or geographically impossible to uniformly serve the entire urbanized area, in planning for the transit system, consideration shall be given to serving the following land uses:
A. Medium & High Density Residential Areas
A major residential area is defined as having at least a density of 1,000 people per half square mile (equals 320 acres) or 3.1 persons per acre
B. Low Income Residential Areas
This includes all low income residential areas as defined by the U.S. Census Bureau.
C. Major Commercial Areas
A major commercial center is defined as an existing commercial facility having more than 30,000 square feet of floor space. Transit service should be provided within one-quarter mile of the entrance.
D. Regional Shopping Centers
Transit service to regional shopping centers should be provided to the front door entrance or nearest adjacent street to the entrance. A regional shopping center is defined by the U.S. Census Bureau as having a minimum of 25 stores with a general merchandise store having at least 100,000 square feet of total floor space.
E. Major Employment Centers
A major employment center is defined as an establishment providing employment for over 50 persons. Transit service to establishments employing more than 500 persons should be provided to the street nearest the main entrance.
F. Educational Facilities
The category of educational facilities includes universities, colleges, vocational, junior high and senior public and private high schools.
G. Health Centers
Hospitals, and clinics, rehabilitation and mental health centers, and nursing homes are to be considered health centers.
H. Elderly & Disabled Housing & Activity Centers
Elderly nutrition sites and recreation centers, low income elderly housing apartments and disabled housing units are included under this category.
I. Special User Facilities
Included are sports complexes, civic centers, main libraries, museums, government offices, major recreation areas, inter-city transportation facilities.
J. Acquisitions & Displacements
Green Bay Metro had no projects that have required land acquisition and the displacement of persons from their residence and businesses.
2. Transit Service Levels
A. Headways
Operating headways of a bus service should be within the range of a minimum of 30 minutes to a maximum of 20 minutes during peak hours, and a minimum of 60 minutes during non-peak hours.
B. Shelters
Passenger shelters shall be provided at major loading points where boarding passenger volumes are greater than 20 persons per day and also hospitals, clinics, higher education and elderly/disabled centers. The shelters shall be of an attractive design that provides good shelter from the weather and must be of sufficient size so as not to restrict the mobility and comfort of patrons in wheelchairs. All new shelters will also comply with Americans with Disabilities Act (ADA) accessibility guidelines for building and facilities.
C. Bus Stops
In developed areas, bus stops on local routes will be no more than three blocks apart. Stops shall generally be at the far side of intersections. In outlying areas, stops shall generally be at the near side of intersections. Bus stops may be placed at other locations if warranted by special circumstances. Accessibility will be another consideration in the location of bus stops, with adherence to ADA accessibility guidelines wherever possible.
D. Bus Scheduling
Buses are scheduled to routes based on miles driven. The newest buses in the fleet will be assigned to the routes consisting of the most mileage. The oldest buses of the fleet will be assigned to Limited Service routes, which consist of the least of amount of mileage.